Gusto Teknoloji & Shimano Partnership
Gusto Maintenance offers digital solutions to Shimano Service Centers in after-sales maintenance and service processes.
Shimano was founded in February 1921, when Shozaburo Shimano, a knife master from Sakai, Japan, aimed to develop metalworking technology. Today, Shimano has become a worldwide manufacturer of bicycle components, fishing tackle and rowing equipment.
Gusto maintenance was developed with the aim of digitizing the after-sales maintenance and service of Shimano Service Centers. Enabling to increase customer satisfaction and efficiency in the maintenance and service processes of Shimano Service Centers, Gusto maintenance now sets a global example with its launch at the All European Shimano Dealers meeting held in the Netherlands in the summer of 2020.
Our Gusto maintenance project, which we developed with Shimano Türkiye, is a software that has reached the finals in Europe.
You can record your customers and their bikes coming to your service, manage your daily appointments, and organize your personnel according to the occupancy of your service. You can follow the service status through the maintenance forms you have created for the bicycles that have been taken into service. You can query the service history of that bike and previous transactions via the chassis number.
Gusto maintenance is a software that automatically creates an appointment for your customers' next maintenance and processes it to their customers and their workflow.
You can manage the blocks of your maintenance forms in Gusto maintenance. You can add new blocks to the forms, new questions to the blocks, and specify the answer types of the questions in the content. If you wish, you can make the performance measurement more controlled by entering minimum - maximum values in the question answers.
You can give a conditional answer. For example; chain change is not required in periodic maintenance, but it should be changed after 3 months; Enter this period in the system, GustoBakım will create an interim maintenance appointment with a smart appointment without waiting for the next periodic maintenance and remind your customer 3 days before the maintenance date.
From your customer screen, you can access all maintenance plans and maintenance histories of your customers, as well as view bicycle-based maintenance histories.
You can inform your customer, who owns the bike, at any stage of a service you have started, via SMS. You can send an automatic Corporate SMS to your customer by creating ready-made templates with GustoSMS, another product of Gusto Teknoloji, which is 100% compatible with Gusto maintenance. You can send an SMS to the GSM number registered in the customer card when the bike is taken into service, when it leaves the service, or when your customer's appointment that you have set for a future date is approaching. Moreover, without pressing any button, without the hassle of searching for a name or chassis in any list.
With Gusto maintenance, you do not need to enter phone traffic to inform your customers. You define the conditions for sending the messages, GustoBakım takes care of all the necessary information for you.
If you want to get more detailed information about Gusto maintenance and our other software, you can contact us at +90 (232) 220 7 999 between 09:00 - 18:30 on weekdays.
